The National Petroleum Authority has intensified its consumer education and petroleum safety campaign with a series of public sensitisation engagements across markets, transport terminals, women groups and tertiary institutions in the Volta and Ashanti Regions.
The exercise, led by the Authority’s Consumer Services Directorate, focused on petroleum safety practices, fuel quality assurance, LPG handling, consumer rights, complaint reporting mechanisms and the dangers associated with fuel siphoning from accident scenes involving Bulk Road Vehicles.
Speaking during the engagements, the Director of Consumer Services, Mrs. Eunice Budu-Nyarko, urged motorists and consumers to remain vigilant during fuel purchases by confirming the type of fuel being dispensed, monitoring dispenser screens and demanding receipts after every transaction.
“The NPA is dedicated to ensuring consumers receive high quality fuel. Your feedback is invaluable, and we are committed to swift and effective resolution of complaints. Consumer trust in our quality assurance systems is crucial and we remain committed to ensuring that consumers receive value for money,” she stated.
She further educated consumers on fuel nozzle colour codes at filling stations, explaining that red represents Super or Petrol, black represents Diesel, while green indicates differentiated or high-octane fuel products.
The campaign began in the Volta Region with engagements at the Ho Market and Lorry Park, where commercial drivers and consumers were educated on safe petroleum handling practices and consumer protection issues.
The team later engaged women groups in Hohoe on LPG safety practices and safe fuel handling before extending the sensitization exercise to Ho Technical University and the Ho Nursing Training College.
In the Ashanti Region, the exercise covered the Bantama Market, Fomena Nursing Training College, Kumasi Technical University and the Tepa Nursing and Midwifery Training College Anyinasuo Campus.
The Authority also used the engagements to caution the public against fuel siphoning, from accident scenes involving Bulk Road Vehicles, warning that petroleum products are highly flammable and can easily ignite through sparks, naked flames, cigarettes and other heat-generating devices.
Technical presentations during the exercise were delivered by Ing. Johnson Gbagbo Jnr, Head of Consumer Data Analytics and Market Intelligence and Maureen Adwoa Duori, Head of Consumer Education and Stakeholder Engagement, with support from NPA Regional Managers and staff.
The NPA says it will continue intensifying public education and stakeholder engagements to strengthen consumer confidence, improve petroleum safety awareness and ensure consumers receive quality fuel products across the country.
