Response to Customer Complaints about reduced
November 16, 2023
News NPA

Response to Customer Complaints about reduced

The National Petroleum Authority has received complaints from some petroleum product consumers about the reduced performance of their vehicles which they attribute to fuel that they have purchased at some retail stations in Ghana.

The NPA has investigated these complaints and says as follows:
1. That all fuel consumed in the country meets the national standards for fuel specification set by the Ghana Standards Authority (GSA).
2. The Ghana motor gasoline standard (GS 140:2022) allows for some level of trace metals such as manganese up to 18 milligrams per litre (mg/l).
3. Hitherto, fuels that were imported into the country had much lower levels of manganese.
However, in recent times, the fuels that have been imported have
contained levels of manganese closer to the maximum allowable limit.
4. That some car manufacturers particularly turbo engine vehicles, recommend the use of gasoline that does not contain harmful manganese-based fuel additives. For example, the Honda CRV 2017 Manual.
5. That all the complaints that have come are from users of gasoline vehicles that are in the category of vehicles mentioned in 4 above.
6. The NPA in collaboration with the GSA has already initiated steps to review the national standards, which will reduce the maximum allowable manganese level in regular gasoline from 18mg/l to 6mg/l and premium gasoline grade from 18mg/l to 2mg/l.
7. Pending the completion of the review process, the NPA has directed that all new gasoline imports should comply with the proposed manganese standards of 6mg for regular gasoline and 2mg/l for premium gasoline grade.
8. The NPA wishes to assure the petroleum product-consuming public that it is committed to protecting their interests.

Corporate Affairs Directorate
Wednesday 15th November,2023

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